These Terms and Conditions set out the basis on which we provide household and commercial removal and related services in Belsize Park and surrounding areas in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following definitions apply:
1.1 We, us, our refers to the removal services provider operating in Belsize Park and the wider UK area.
1.2 You, your refers to the customer who has requested a quotation or made a booking for our services.
1.3 Services means any removal, packing, unpacking, storage, clearance, or related services that we agree to provide.
1.4 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
1.5 Goods means the items, belongings, furniture, equipment, or materials that are the subject of the removal or related services.
1.6 Working day means any day other than a Saturday, Sunday or public holiday in England.
2.1 Any quotation we provide is based on the information supplied by you, including the property locations, access details, inventory, special items, and any specific requirements.
2.2 Quotations are normally provided free of charge and are valid for a limited period specified in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.
2.3 Our quotation constitutes an offer to provide services on the terms set out in the quotation and these Terms and Conditions. The contract is formed when you accept the quotation and we confirm your booking.
2.4 We reserve the right to amend the quotation or charge additional fees if:
a) the information you have provided is incomplete or inaccurate;
b) the services required differ from those originally requested;
c) access to either property is restricted, unsafe or significantly different from what was advised;
d) there are additional items, unusual loads or specialist handling requirements that were not notified in advance.
3.1 You may request a quotation or book services by contacting us using the methods we make available from time to time.
3.2 We will confirm the details of your booking, including the service date, start time, addresses, and price, in writing or via an agreed confirmation method. Please check all details carefully and notify us immediately if anything is incorrect.
3.3 We reserve the right to refuse any booking at our sole discretion, including where we consider the work to be unsafe, illegal, or beyond our capabilities, or where access is unsuitable for vehicles or staff.
3.4 Bookings are subject to availability and are not guaranteed until we have confirmed them and, where applicable, received any required deposit or advance payment.
4.1 You are responsible for:
a) ensuring that you have the legal right to move the goods and that they are not stolen or unlawfully obtained;
b) arranging suitable parking and access for our vehicles at both collection and delivery addresses, including any permits or permissions required;
c) obtaining any required permissions for access to shared or communal areas, lifts, loading bays or restricted roads;
d) ensuring that the property is safe for our staff to work in, free from hazards and complies with all health and safety laws;
e) properly packing your goods where you have chosen not to use our packing service, including securing fragile or valuable items and closing and sealing all containers;
f) providing accurate information about the locations, property layout, floor levels, lifts, parking restrictions and any special items.
4.2 You must be present, or represented by an authorised person, at both collection and delivery points to supervise the move and check items. You or your representative must sign any job sheets or other documentation as confirmation of work carried out.
5.1 Unless otherwise agreed in writing, payment terms are as follows:
a) For local domestic removals, payment is normally due on or before the day of service and prior to unloading at the destination;
b) For larger or commercial moves, a deposit may be required at the time of booking, with the balance payable before or on the service date, as confirmed in writing.
5.2 We accept the forms of payment that we make available and confirm to you at the time of booking. We may decline certain payment methods at our discretion.
5.3 If payment is not received in accordance with the agreed terms, we reserve the right to:
a) suspend or cancel services;
b) retain possession of the goods until full payment, including any storage or additional charges, has been received;
c) charge interest on overdue amounts at the statutory rate applicable to business transactions in the United Kingdom.
5.4 All prices are quoted in pounds sterling and are inclusive or exclusive of VAT as clearly stated in the quotation or confirmation.
6.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible using the same communication channel through which the booking was confirmed, or by another agreed method.
6.2 We reserve the right to charge a cancellation or postponement fee as follows, unless otherwise agreed in writing:
a) More than 7 working days before the service date: no cancellation fee, any deposit may be refunded or applied to a future booking at our discretion;
b) Between 3 and 7 working days before the service date: up to 50 percent of the quoted price may be charged;
c) Less than 3 working days before the service date or on the day of service: up to 100 percent of the quoted price may be charged.
6.3 If we need to cancel or significantly amend your booking due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, staff illness, accidents, road closures or safety issues, we will notify you as soon as possible and offer a rebooking or refund of any pre-paid amounts. We shall not be liable for any indirect or consequential losses arising from such cancellation or amendment.
7.1 We will carry out the services with reasonable care and skill, in a professional manner, and in line with industry practice for removals in the United Kingdom.
7.2 We will provide suitably trained staff and appropriate vehicles and equipment for the services we have agreed to perform, taking into account the information you have provided.
7.3 We will take reasonable steps to protect floors, walls and doorways where practicable, but we are not responsible for normal wear and tear or minor cosmetic marks that may occur during a move, particularly in confined or difficult access areas.
8.1 Unless we have agreed in writing, we do not accept responsibility for, or agree to move, the following items:
a) hazardous, flammable, explosive or illegal items;
b) gas cylinders, fuel, chemicals, paints or similar materials;
c) perishable goods, foodstuffs or live animals;
d) cash, securities, jewellery, watches, precious metals, or collections of high value;
e) important documents such as passports, title deeds, financial records or certificates.
8.2 If you include any excluded goods without our prior written agreement, we will not be liable for any loss, damage or consequences arising. We may remove or dispose of such items at your cost if we consider them to present a risk or to be illegal.
9.1 We are liable for loss of or damage to your goods that arises from our negligence or breach of contract, subject to the limitations set out in these Terms and Conditions.
9.2 Our total liability for loss or damage to goods, whether arising from one incident or a series of related incidents, shall not exceed a reasonable replacement cost for the affected items and is subject to any cap specified in our quotation or insurance arrangements.
9.3 We shall not be liable for:
a) loss or damage where the goods have pre-existing defects, weaknesses, or instability;
b) damage to furniture or goods that are not adequately packed where you have undertaken the packing;
c) damage caused by dismantling or reassembling furniture, or disconnecting and reconnecting appliances, unless we have been negligent;
d) normal wear and tear, scratching, scuffing or minor cosmetic damage, particularly where access is restricted;
e) loss or damage arising from war, terrorism, nuclear risks, or other events beyond our reasonable control.
9.4 We are not liable for any indirect or consequential loss, such as loss of profit, loss of income, loss of use, or emotional distress.
9.5 You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event no later than 7 working days after the date of the move, providing reasonable detail and any supporting evidence. Failure to do so may prejudice our ability to investigate and may limit our liability.
10.1 We maintain appropriate insurance cover for our removal activities in the United Kingdom, subject to the limitations, exclusions and conditions in the relevant policies.
10.2 Our liability to you may be limited to the amounts recoverable under such insurance. You are encouraged to obtain your own additional insurance cover if the value of your goods exceeds any limits specified or if you require broader protection.
11.1 Where we provide storage, either directly or through a third party, the specific storage terms will be communicated to you. These will include details of charges, access, notice periods and insurance.
11.2 Storage charges are usually payable in advance. We may exercise a lien over goods in storage if you do not pay any charges due, and we may, after giving notice, sell or dispose of goods to recover outstanding sums.
12.1 We operate in compliance with applicable UK waste management and environmental regulations when handling, transporting and disposing of waste materials arising from clearance or removal services.
12.2 Where we agree to remove unwanted items or waste, you confirm that you have the right to dispose of those items and that they do not contain hazardous or prohibited materials.
12.3 We may charge additional fees for the disposal of certain items, including but not limited to mattresses, electrical items, bulky waste, or items requiring special handling in accordance with UK waste regulations.
12.4 We reserve the right to decline the removal or disposal of any item that we reasonably believe to be hazardous, illegal or in breach of waste management laws.
13.1 You are responsible for ensuring that suitable parking is available at both collection and delivery locations. Any parking charges, congestion charges, tolls or penalties that arise due to inadequate arrangements or restrictions will be chargeable to you.
13.2 If we are unable to gain access to your property or if delays occur due to circumstances outside our control, including waiting for keys, paperwork, or access authorisation, we may charge a reasonable waiting fee in addition to the agreed price.
13.3 We are not responsible for delays caused by traffic, roadworks, accidents, weather or other external factors, but we will make reasonable efforts to keep you informed and minimise disruption.
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we have an opportunity to resolve it on the day of the move if possible.
14.2 Any formal complaint should be submitted in writing within 14 working days of the service date, setting out the details of your concern, the service location, and any relevant evidence. We will investigate and respond within a reasonable period.
15.1 We will handle any personal information you provide in accordance with applicable UK data protection laws. Your details will be used for the purposes of providing quotations, managing bookings, delivering services, handling payments and dealing with queries or complaints.
15.2 We may retain records of your bookings and communications for a reasonable period for legal, accounting and operational purposes.
16.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time your contract is formed will apply to your booking.
16.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal representations or agreements are not binding unless confirmed in writing.
16.3 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.1 These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with the services, these Terms and Conditions or any contract between us.
By confirming a booking or using our removal services in Belsize Park or elsewhere in the United Kingdom, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Our inexpensive prices make us one of the most popular removal companies in Belsize Park, NW3.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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